TERMS AND CONDITIONS OF SALE AND USE
GENERAL TERMS AND CONDITIONS OF SALE AND USE
These General Terms and Conditions of Use (hereinafter the "T&Cs") define the legal framework applicable to the provision of the website and the services offered by illumia™, as well as the conditions of access to and use of the services by the "User".
These T&Cs are available on the website in the "General Terms and Conditions" section.
ARTICLE 1: LEGAL INFORMATION
The illumia™ website is operated via the Shopify platform.
Email address: support@localityi.com
ARTICLE 2: ACCESS TO THE WEBSITE
The illumia™ website allows the User to access the following services free of charge:
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Online sale of beauty and personal care products.
The website is freely accessible from anywhere to any User with access to the Internet. All costs incurred by the User to access the service (computer equipment, software, Internet connection, etc.) remain the User's responsibility.
ARTICLE 3: INTELLECTUAL PROPERTY
Trademarks, logos, distinctive signs, and all website content (text, images, graphic elements, audio content, etc.) are protected by intellectual property laws, including copyright.
The illumia™ trademark and its graphic elements are protected. Any representation, reproduction, or exploitation, in whole or in part, of any kind, is strictly prohibited without prior authorization.
The User must obtain prior authorization from the website operator for any reproduction, publication, or copying of content on the website.
The User agrees to use the website content exclusively for personal purposes. Any commercial or promotional use is strictly prohibited without prior authorization.
Any total or partial representation of this website, by any means whatsoever, without the express authorization of the operator constitutes an infringement of intellectual property rights.
When protected content is reproduced, copied, or published with authorization, the User must explicitly mention its author as well as its original source.
ARTICLE 4: LIABILITY
Although the information sources published on the illumia™ website are considered reliable, the website does not guarantee that the information contained therein is free from defects, errors, or omissions.
The information provided is general and for informational purposes only and does not constitute a contractual commitment, except when it expressly forms part of the conditions applicable to a sale.
Despite regular updates to the website, illumia™ cannot be held responsible for changes made to administrative or legal provisions after their publication.
The website can also not be held responsible for the use or interpretation of the information presented on it.
illumia™ cannot be held responsible for any damage that may affect the User's computer or IT equipment as a result of the use, access, or download of content from the website, particularly in the event of a virus or malware.
The website cannot be held responsible in cases of force majeure or an unforeseeable and insurmountable act of a third party.
ARTICLE 5: HYPERLINKS
The website may contain hyperlinks to third-party websites.
The User is informed that by clicking on these links, they may leave the illumia™ website.
illumia™ exercises no control over external web pages accessible via these links and therefore cannot be held responsible for their content or practices.
ARTICLE 6: COOKIES
While browsing the website, the User is informed that cookies may be automatically installed on their browser.
Cookies are small files temporarily stored on the User's device by their browser. Some are necessary for the proper functioning of the website.
Cookies may, among other things, allow certain preferences to be remembered, ensure the functioning of certain features, and improve the browsing experience.
Some cookies may be placed by illumia™, while others may come from third-party services used on the website, particularly for analysis, advertising, or audience measurement purposes.
The User may be required to give consent for certain types of cookies in accordance with applicable regulations.
Refusing certain cookies may result in limited access to certain features or pages of the website.
The User can also manage or disable cookies via their browser settings and, where available, via the website's cookie preference manager.
For more information, please see our Privacy and Cookie Policy.
ARTICLE 7: USER-PUBLISHED CONTENT
The website may allow customers to publish certain content, including:
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Product reviews and comments.
When publishing content, Users agree to respect the rules of good conduct on the Internet as well as applicable laws and regulations.
illumia™ reserves the right to moderate, modify, or refuse the publication of any content that does not comply with these terms or applicable legislation.
Users retain their intellectual property rights to the content they publish.
However, by publishing content on the website, the User grants illumia™, to the extent permitted by law, a non-exclusive, royalty-free license to represent, reproduce, adapt, modify, publish, and distribute this content on the brand's communication materials, particularly on the Internet and social media, for the purpose of promoting illumia™.
The User guarantees that they have all the necessary rights to publish the content in question and that it does not infringe on the rights or interests of third parties.
Any content published by the User is their sole responsibility.
Any content likely to infringe on the rights of third parties or contravene applicable legislation may be removed from the website.
ARTICLE 8: APPLICABLE LAW AND JURISDICTION
These terms are subject to French law.
In the event of a dispute, the parties will first seek to reach an amicable solution.
Failing an amicable resolution, the rules of jurisdictional competence applicable under French law shall apply, subject to mandatory consumer protection provisions.
For any questions regarding the application of these terms, you can contact illumia™ at the address indicated in ARTICLE 1.
ARTICLE 9: DELIVERY
Orders are generally prepared and shipped within 24 business hours.
Standard delivery generally takes between 5 and 12 business days, with an indicative maximum delivery time of 20 business days, except in exceptional circumstances or events beyond our control.
Delivery times may vary depending on the destination country, the carrier, peak periods, or exceptional circumstances.
Standard delivery is free.
A priority delivery option may be offered at the time of order, depending on the options available for your destination.
ARTICLE 10: RIGHT OF WITHDRAWAL AND RETURNS
In accordance with consumer regulations, you generally have a period of 14 days from the receipt of your order to exercise your right of withdrawal, except for exceptions provided by law.
To exercise this right, please contact us at the following address:
Products must be returned in their original condition and, where possible, in their original packaging.
For hygiene and health protection reasons, certain cosmetic or beauty products whose packaging or seal has been opened after delivery may be excluded from the right of withdrawal when applicable legislation permits.
Returned products must be accompanied by any accessories and necessary elements.
In the event of a return, return shipping costs may remain the customer's responsibility when applicable regulations permit and the customer exercises their right of withdrawal.
For any return or refund request, please contact our customer service at:
Refunds are issued in accordance with applicable legal provisions and using the payment method used at the time of order, unless otherwise agreed.
ARTICLE 11: SMS AND MARKETING COMMUNICATIONS
When you agree to receive marketing communications by SMS from illumia™, particularly when signing up for our communications or using the sign-up tools available on our website, you may receive messages regarding your orders, your cart, our promotional offers, or our products, in accordance with your consent and applicable regulations.
The frequency of messages may vary.
Your consent to receive marketing communications is not a necessary condition for purchasing our products.
If you wish to unsubscribe from marketing SMS communications, you can reply STOP to one of our messages when this feature is available, or use the unsubscribe link provided in our communications.
You can also contact us at support@localityi.com for any requests regarding your communication preferences.
Messaging or data fees may be charged by your mobile operator depending on your plan.
We reserve the right to change the numbers or services used to send these communications. In such an event, we will inform you to the extent possible.
To the extent permitted by applicable regulations, illumia™ cannot be held responsible for delays or transmission failures beyond its control.
ARTICLE 12: PERSONAL DATA PROTECTION
The protection of your personal data is important to us.
To understand how illumia™ collects, uses, and protects your personal data, please see our Privacy and Cookie Policy.
For any questions regarding your personal data or your rights, you can contact our customer service at: